Some passengers aren’t able to bring check-in luggage on KLM flights passing through Schiphol airport in Amsterdam.
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Passengers transfering in Amsterdam to European flights cannot check in bags on Thursday.
Schipol airport blamed the move on technical problems with its baggage system on Wednesday.
The airport has flights to about 300 destinations and is a major transfer hub.
Passengers changing planes in Amsterdam’s Schiphol airport on Thursday have been told they cannot check in luggage.
All passengers traveling to European destinations with a connection in Amsterdam can travel “with hand luggage only” due to technical problems with the airport’s baggage system on Wednesday that sparked disruption.
Dutch news outlet NH Nieuws reported that Schiphol’s baggage system was halted by a malfunction on Wednesday that was later resolved.
Schiphol is one of Europe’s busiest airports. It has flights to about 300 destinations and is a major transfer hub, with almost 44% of its passengers changing planes last year.
Some Twitter users have shared screenshots of what appears to be emails from KLM saying that only customers whose final destination is either Amsterdam or outside Europe could bring hold luggage.
“Due to a major disruption of the baggage system at Amsterdam Airport Schiphol we are facing an unmanageable situation which is beyond our control,” the airline said in the email. One passenger said she had less than 24 hours notice of the disruption.
Affected passengers have the option to rebook their flight or obtain a travel voucher, the airline said.
“I cannot guarantee whether there will still be a disruption tomorrow,” a KLM representative said on the company’s Twitter account.
KLM said all airlines using Schipol were affected by the baggage problem.
The airport didn’t immediately respond to Insider’s request for comment.
The malfunction at Schiphol comes as passengers face mounting travel chaos. A combination of understaffing and soaring demand for travel means that airlines and airports are delaying and canceling thousands of flights, losing luggage, and facing huge lines for check-in and security.
Some passengers have complained on Twitter that their check-in luggage never made it onto their KLM flights.