Photo by Tracy A. Woodward/The Washington Post via Getty Images
Chick-fil-A now has more than 30 drive-thru only locations after its most recent opening in Wisconsin.
Chick-fil-A has the slowest drive-thru times in the industry, but remains highly popular with customers.
The chain frequently pioneers drive-thru tech, like double lanes and ordering on tablets.
Chick-fil-A just opened its newest drive-thru only location. It’s in Wisconsin.Chick-fil-A, closed Sunday
Scott Olson / Staff / Getty Images
The restaurant has no dining room or walk-up window.
Chick-fil-A
Customers must visit in a car to be served, Chick-fil-A says.
Chick-fil-A
Customers order either through the Chick-fil-A app, or through workers.
Chick-fil-A
Then, they drive through one of the double drive-thru lanes to receive their food.
Chick-fil-A
This is the most recent addition to Chick-fil-A’s more than 30 drive-thru only locations across the US, the chain told Insider.
Chick-fil-A
Given the chain’s popularity and history of causing traffic jams, it enlisted an off-duty police officer to control traffic for the opening.
Chick-fil-A
Source: The Milwaukee Journal Sentinel, Insider
The restaurant also created a new traffic plan with one lane of the road dedicated to Chick-fil-A customers.
Chick-fil-A
Chick-fil-A regularly has the slowest drive-thrus among major chains in studies, but that’s because of its popularity causing long lines.
Jeffrey Greenberg/Education Images/Universal Images Group via Getty Images)
Source: Insider
It also frequently ranks among the highest for customer satisfaction, and is recognized as an industry leader with drive-thru innovations that have since been adopted by others in the business.
Mary Meisenzahl/Insider
Chick-fil-A popularized the double drive-thru that’s since been adopted across the industry.
Mary Meisenzahl/Insider
Chick-fil-A has workers take orders on tablets to prevent bottle necking in the line, a tactic which has since been taken up by Starbucks.
Photo by Brandon Bell/Getty Images
Source: Insider
More recently, the chain began testing express drive-thru lanes exclusively for mobile orders.
Chick-fil-A
Now, Chick-fil-A is competing with Chipotle, which has around 300 drive-thru only Chipotlanes.Chipotlane.
Mary Meisenzahl/Insider
Source: Insider
Chipotle says its Chipotlanes have higher margins and higher sales than traditional restaurants, so Chick-fil-A may be hoping for similar success with its own version.Chipotlane.
Mary Meisenzahl/Insider
