Four Impediments to CX Excellence

Customers’ expectations around experience are changing. 94% US consumers ages 18 and older surveyed in May 2020 by Qualtrics’ XM Institute described themselves as very likely to make more purchases from companies across all industries that provided “very good” customer experience (CX). As critical as CX is, it wouldn’t offer competitive advantages if every brand…

YouTube pulls videos with information on unsafe abortion methods

YouTube says it will remove content that offers instructions on unsafe abortion methods, as well as false claims about abortion safety. Such content violates the platform’s medical misinformation policies. YouTube says it will start taking down those videos today and ramp up its efforts in the coming weeks. Additionally, YouTube is adding an information panel…

Android is ready to automatically switch device audio on Pixel Buds Pro

Android audio switching is finally a practical reality — provided you have the right earbuds. Google has started rolling out the automatic toggle to Android devices paired with the Pixel Buds Pro. If your phone or tablet supports Bluetooth multipoint connections, Android will intelligently switch sound from one product to the other using a priority…

Google Pixel 6a features, specs, price and everything else you need to know

Google’s Pixel 6 and Pixel 6 Pro were massive launches for the company. Not only because they represented a major refresh in both hardware design and software, but also because they’ve become among the best-selling Pixel phones to date.  They originally launched in October 2021, and both are flagship phones with near-enough flagship prices. But…