Frustrated Mom Lashes Out At Driver, Regrets It When She Sees Sign On The Car

Americans Forgot Niceties

According to psychologists, the rudeness that’s directed at the customer service industry is due to a power shift. 

“People feel almost entitled to be rude to people who are not in a position of power,” says Hans Steiner, a professor of psychiatry at Stanford University. “Especially when they come at them, and remind them of the fact that they have to do their piece to get rid of this pandemic.”