The news: Nearly half of British bank customers don’t trust their bank to help them manage their finances in a recession, per the GFT Banking Disruption Index.
By the numbers: Germany-based IT service management firm GFT released its inaugural Banking Disruption Index, a new quarterly survey that measures UK citizens’ satisfaction with their banks’ digital capabilities. This quarter’s index surveyed 2,000 UK respondents in August 2022. Here are the key stats:
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