Activation error

I try to enter to Captivate 2019 and it tells me that there is an error with the activation and I cannot use it. A couple of months ago I had a Captivate business account and it worked perfectly, does anyone know why?
I think maybe it’s because I now have a personal account.

I am very stressed, because I am paying for a program that I cannot use.The error literally says “An error has occurred during activation”

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