Figuring out how to contact Facebook can be difficult, as it does not accept phone calls for customer support.
You can try to contact Facebook via email, but responses can be slow and aren’t assured, either.
Facebook’s Help Center is the most reliable way to report a problem with your account or other issues.
Don’t bother trying to call Facebook.
If you dial either of the Palo Alto-area phone numbers for the social media mega platform, (those are 650-543-4800 and 650-308-7300, for the record), you’ll get a recording. It will talk you through a series of menus, with each option directing you to send an email to an appropriate account. These include [email protected] for media inquiries and [email protected] for law enforcement concerns.
Note: For press inquiries you are able to leave a voicemail if you want to avoid the email queue.
But if you hit 1 for customer service? The recording will direct you to click the word “Help,” saying that it’s “found at the bottom of any Facebook page.” Here’s the thing: it isn’t. In fact, if you’re on your main Facebook feed, there is no “bottom” of the page.
Here are a few things you can do instead.
How to contact Facebook customer support
If you want to contact Facebook, you’ll first need to log into your account. On the desktop site, look up at the top right corner of the screen. There, you’ll see a downward-facing arrow — click it and select “Help & support” from the dropdown menu. From there, you can select “Help Centre,” “Support Inbox,” or “Report a problem.”
Click on “Report a problem” and another menu will pop up that features two clickable options: “Help us improve the new Facebook” and “Something went wrong.”
If you have a suggestion to make about a dysfunctional feature, select “Help us improve the new Facebook.” Or, if you’ve encountered an issue with the site, choose “Something went wrong” to fill out a short form outlining your complaint. But for more general customer service inquiries, Facebook is rather inscrutable.
Note: Your best bet may be to go to the Help Community and ask your question to other platform users like yourself.
How to ask the Facebook Help Community a question
Find the Facebook Help Center from the question mark dropdown menu.
Facebook; Business Insider
If you want to contact Facebook, you’ll first need to log into your account. On the desktop site, look up at the top right corner of the screen. There, you’ll see a downward-facing arrow — click it and select “Help & support” from the dropdown menu. From there, you can select “Help Centre,” “Support Inbox,” or “Report a problem.”
Click on “Report a problem” and another menu will pop up that features two clickable options: “Help us improve the new Facebook” and “Something went wrong.”
If you have a suggestion to make about a dysfunctional feature, select “Help us improve the new Facebook.” Or, if you’ve encountered an issue with the site, choose “Something went wrong” to fill out a short form outlining your complaint. But for more general customer service inquiries, Facebook is rather inscrutable.
Note: Your best bet may be to go to the Help Community and ask your question to other platform users like yourself.
How to contact Facebook via other social media platforms
Another way to attempt to connect with Facebook is to reach out to them through or mention them on another social media platform. You can send a direct message to Facebook via Twitter or use their @Facebook Twitter account in a Tweet you post. If it gets enough traction, they will likely see it.
You can also approach Facebook via Instagram direct message or by including the Facebook handle in a post, but unless you get a lot of likes, chances are you’re better using the Facebook Help Center.