Flying internationally on an Air Canada 787.
Taylor Rains/Insider
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I flew on Air Canada’s Boeing 787 from London to Montreal and was disappointed in the food.
I typically enjoy airplane meals, but both had a weird taste and texture, reminding me of baby food.
Despite the gross food, I found the seat spacious and comfortable, but I still wouldn’t book the carrier again.
Flying internationally can be a hit-or-miss experience, especially this year as the industry recovers from the pandemic.People wait in long queues for security at Heathrow Airport on June 1.
Carl Court/Getty Images.
What to do when an airline kicks you off a plane you’re already on
Airlines are less reliable than ever, from lost luggage to canceled flights, and travelers are losing trust in the industry.Unclaimed luggage piles up at London Heathrow Airport on July 8, 2022.
PAUL ELLIS/AFP via Getty Images.
Knowing the risks of flying this summer, I was worried about my recent trip from London to Montreal on Air Canada, particularly since I had to fly out of Heathrow airport, which has implemented a passenger cap due to staffing issues.
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Not to mention, Air Canada has been experiencing a lot of flight disruptions this year, having canceled or delayed over 14,500 flights since May 25, according to FlightAware data shared with Insider.
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I wasn’t sure if the airline would provide a smooth experience, but, to my surprise, the operation was solid. We departed and arrived on time; however, I would never fly the carrier internationally again for one reason — the food. Here’s what it was like flying on Air Canada.The plane at the gate in Montreal.
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I started my journey at London’s busy Heathrow airport at 5:30 a.m. — four hours ahead of my 9:30 a.m. departure. This was at the airline’s recommendation, shown on my boarding pass.A screenshot of my boarding pass with the recommendation to arrive four hours early.
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I expected the airport to be crowded, and I wasn’t wrong. Walking in, there were insanely long lines for bag drop, including people lining up outside because there was not enough space inside the check-in lobby.Passengers with checked luggage lined up outside Heathrow’s Terminal 2.
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Fortunately, I packed 11 days’ worth of stuff into a carry-on and personal item, so I did not need to visit the bag drop at the Air Canada check-in area.My carry-on and duffle.
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However, I did stop by to see if the counter was busy, and it was surprisingly tame. Plenty of kiosks were open, and the bag drop line was short. This was probably because I arrived so early.Flying internationally on an Air Canada 787.
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Having checked in online, I didn’t need to stick around the check-in area, so I made my way to security.There were kiosks to check in and get a boarding pass.
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Heathrow only allows passengers to carry one baggies worth of toiletries through the checkpoint, so I spent about 10 minutes transferring my liquids from my carry-on to the transparent bag.Successfully fit all my toiletries in the small baggie.
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After finally organizing my toiletries, I scanned my boarding pass and made my way through the line, which only took about 15 minutes. The airport had multiple lanes open, and the agents helped get everyone through quickly.Flying internationally on an Air Canada 787.
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The entire process, from drop-off to clearing security, only took me 30 minutes. I do think this was because of the early hour I arrived, so for travelers looking to fly out of Heathrow — book a morning flight and arrive super early.Flying internationally on an Air Canada 787.
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I had to kill about three hours before boarding, so I grabbed some coffee and a snack before walking 15 minutes to my gate. Terminal 2 is huge, so I’m glad I didn’t wait until the last minute to head over to the B gates.Flying internationally on an Air Canada 787.
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I sat for about an hour before the plane started boarding. At the gate, passengers were reminded that Air Canada still requires masks.Flying internationally on an Air Canada 787.
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Moreover, the agent said there will not be enough overhead space to accommodate all carry-on bags. I was worried because of the horror stories of lost luggage, and I specifically planned to not check one. Luckily, I got mine on with no issue.I was on a full flight.
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Because I booked a basic economy ticket, I did not get a seat assignment or boarding zone at check-in, but the agent told anyone without a zone to wait until zone 5 was called.My boarding pass without a zone or seat.
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This meant I was one of the last people on the plane. However, I knew this would be the reality of booking the cheapest fare, so I didn’t mind.The plane at the gate in London.
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Once I scanned my boarding pass, a small slip of paper popped out of the machine assigning me to seat 41C, which was the plane’s last row.Flying internationally on an Air Canada 787.
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Air Canada’s Boeing 787-8 Dreamliner was nothing special and reminded me of most other mainline carriers I’ve been on.Flying internationally on an Air Canada 787.
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Business class was up front…Air Canada business class.
Air Canada
Source: Air Canada
…followed by premium economy…Flying internationally on an Air Canada 787.
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…and regular economy.Flying internationally on an Air Canada 787.
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Premium economy reminded me of United Airlines’ premium plus loungers, though Air Canada’s appeared slightly less padded. United and Air Canada are both Star Alliance members.United Airlines premium plus.
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I made my way to row 41 and was surprised to see there were only two seats — middle and aisle. The rest of the economy class cabin was in a 3x3x3 configuration.View from my seat to the window.
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Technically, the middle seat was a window, though there was a large gap between it and the fuselage wall. Nevertheless, the open space was the perfect spot to stow my duffle bag.Below the window was a large gap.
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I stored my carry-on bag a few rows ahead of me because the overhead bins above rows 40 and 41 were for flight attendant use only. This wasn’t a big deal because I had everything I needed for the flight in my personal item.Flying internationally on an Air Canada 787.
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While we waited for takeoff, I got settled in my seat and explored the amenities offered.Flying internationally on an Air Canada 787.
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According to SeatGuru, economy pitch on the Boeing 787-8 varies from 30 to 34 inches. My seat had 31 inches of pitch with 17.3 inches of width, which I found to be plenty spacious. However, I am only 5’3″ and on the smaller side, so larger travelers may feel cramped.Flying internationally on an Air Canada 787.
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Source: SeatGuru
The bulkhead and the exit row had plenty of legroom, so I suggest upgrading if you want more space.Flying internationally on an Air Canada 787.
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As far as the product itself, it was exactly what I expected. The seat offered good recline…Flying internationally on an Air Canada 787.
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…a TV screen with plenty of movies, TV shows, and games…Flying internationally on an Air Canada 787.
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…USB ports in the screen and outlets under the seat in front…Flying internationally on an Air Canada 787.
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…a large tray table…Flying internationally on an Air Canada 787.
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…an adjustable headrest…Flying internationally on an Air Canada 787.
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…and dimming windows. The dark setting helped passengers block out the sun during the daytime flight.Flying internationally on an Air Canada 787.
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Moreover, the seat came with a pillow and blanket, which helped me sleep…The last row in the middle (pictured) was reserved for the crew.
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…and the lavatory was large with plenty of space to move around.Flying internationally on an Air Canada 787.
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For passengers who don’t have wired headphones, like me, Air Canada hands out a pair before takeoff. I used them and thought the audio was fine, and they didn’t hurt my ears.Flying internationally on an Air Canada 787.
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We pushed back from the gate right on time and were en route to Montreal soon after. The flight took about six and a half hours.Flying internationally on an Air Canada 787.
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After takeoff, I started browsing through the inflight entertainment system. There was a cool moving map that tracked the entire flight…Flying internationally on an Air Canada 787.
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…but I was particularly impressed when I saw the dining menu loaded into the system.
Options included a chicken dish with mash and a pasta dish. I chose the pasta.Flying internationally on an Air Canada 787.
Options included a chicken dish with mash and a pasta dish. I chose the pasta.Flying internationally on an Air Canada 787.
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While the meals sounded good on paper, I was extremely disappointed that nothing about Air Canada’s food was appetizing.Flying internationally on an Air Canada 787.
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The service started about an hour into the flight and I was excited to try the meal. Unlike many other frequent flyers, I like airplane food and have toured several kitchens where it is made.Inside Gate Gourmet’s Washington Dulles kitchen.
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Most recently, I’ve flown KLM, United, and JetBlue on long-haul flights and loved each meal, so I expected the same from Air Canada, especially being a mainline carrier and part of a major international alliance.International inflight meal on JetBlue (New York to London).
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But, to be frank, the taste and texture were gross. The pasta had an unpleasant tangy flavor, while the side salad was just cucumbers covered in too much dressing.Flying internationally on an Air Canada 787.
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I did eat the roll with butter though, and the chocolate dessert wasn’t too bad. That, along with the bag of pretzels I brought, was enough to hold me over until lunch.Flying internationally on an Air Canada 787.
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However, the second meal was not any better. We were offered a chicken or veggie pastry, and I chose the veggie option. There were no sides.Flying internationally on an Air Canada 787.
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Like the first dish, the pastry was also not very good. The veggies were mashed into a paste, which reminded me of baby food, and I stopped eating it after a few bites.Flying internationally on an Air Canada 787.
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On the bright side, the airline does offer free alcoholic beverages to all economy passengers, so I helped myself to Diet Coke and Bacardi.Flying internationally on an Air Canada 787.
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The airline also had good coffee, as well as very attentive flight attendants and professional pilots.Flying internationally on an Air Canada 787.
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This was my first time flying Air Canada and while I did find the seat comfortable and spacious, I doubt I’ll ever book the carrier internationally again.Flying internationally on an Air Canada 787.
Taylor Rains/Insider
The food was simply inedible, in my opinion, and I expected to eat on the flight, so I was hungry for most of the journey.I did like the coffee — it didn’t taste burnt like other carriers I’ve been on.
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If I end up having to book Air Canada again in the future due to timing or budget, I will make sure to bring more snacks onboard. And, fortunately, I can rely on a comfortable seat.Flying internationally on an Air Canada 787.
Taylor Rains/Insider
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