Requesting an order cancellation on Amazon must be done before the item has shipped.
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You can cancel an Amazon order before it ships from the “Your Orders” page of your account.
You can also cancel an order that has already shipped from the “Track Package” page of your account.
If your cancellation request is denied, you can try returning the item once it arrives.
If you’ve ever hopped on Amazon and found yourself filling your cart with stuff you don’t really need but can’t pass up at such a good price, you’re not alone.
Buyer’s remorse is something we’ve all experienced at one point or another, but what happens when you realize you don’t really need any of this stuff after all?
Thankfully, if your order hasn’t yet shipped and you placed the order pretty recently — within the past couple of hours, or up to 24 hours, depending on your chosen shipping speed — you may be able to cancel your order before it leaves one of the company’s giant warehouses.
Here’s how to do it on the Amazon website or mobile app.
How to cancel an Amazon order on the website
1. Go to the Amazon website and log in to your account.
2. Click Returns & Orders in the top-right corner of the homepage.
Click “Returns & Orders.”
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Quick tip: You can also hover over Accounts & Lists and then click Orders in the dropdown menu.
3. On the Your Orders page, find the order you want to cancel. Click the option to the right of the item that says Cancel items.
Click “Cancel items.”
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4. On the next page, you may be told that your cancellation isn’t guaranteed, but there’s still no harm in trying. Click the dropdown that says Select Cancellation Reason, and select the reason for canceling the order.
5. Click Cancel selected items in this order.
Cancel the selected items.
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6. From there, you’ll be sent to a confirmation screen and an email will be sent to you detailing your cancellation request. You’ll receive another email when it’s determined whether or not your order could be successfully cancelled.
Note: You’ll be notified of your cancellation status generally within an hour or so, though the time varies depending on whether your item was sold by Amazon or by a third-party seller, in which case you would need to contact the seller to determine your order status.
How to cancel an Amazon order on the mobile app
1. Open the Amazon Shopping App on your iOS or Android device.
2. Tap the profile icon bottom menu.
3. Tap Your Orders.
Tap “Your Orders.”
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4. Find and select the order you want to cancel.
5. Tap Cancel order.
Tap “Cancel order.”
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6. Tap Cancel checked items.
Cancel the items in the order.
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7. Just like on the website, you’ll then be sent an email confirming your cancellation request. When your cancellation is approved or denied, you’ll be sent another email.
Why can’t I cancel my Amazon order?
When you can’t see the Cancel items button on the Your Orders page on the website, it most likely means the order has already been shipped by Amazon. That means you’ll have to cancel the delivery instead.
1. Go to the Amazon website and log in to your account.
2. Click Returns & Orders in the top-right corner of the homepage.
Click “Returns & Orders.”
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3. On the Your Orders page, find the order you want to cancel. Click the option to the right of the item that says Track package.
Click “Track package.”
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4. Click Cancel order.
Cancel the delivery.
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5. Click Cancel selected items in this order.
Quick tip: Can’t cancel the delivery? Then your only other option is to go to the Online Returns Center and return the package.
How to return an Amazon order if you can’t cancel it
Of course, it’s always possible that your cancellation request is unsuccessful. Order cancellations may be rejected if the package has already been shipped, or if the item is from a third-party seller that does not allow (or promptly respond to) cancellation requests.
For the most part, Amazon has a pretty relaxed return policy, so you can always begin that process if your unwanted order does indeed get delivered to your door. If your order was sold and fulfilled by Amazon, you have up to 30 days (and longer during the holiday season) to return the item for a full refund.
If your item was sold by a third party on Amazon, you’ll need to check the seller’s return policy on their seller page, or you can contact the seller. For more detailed information on Amazon’s return policies, visit this Returns and Refunds support page.